FAQ

Last Updated-4-10-2025 As of 1-3-2025 our current estimated processing time is 7-14 days (Mon-Fri). This does not include weekends or holidays, and may be extended during sales or peak volume periods. Please note: Peak volume is not limited to holidays. Any marketing campaign, product drop, or promotional event may increase order volume and extend processing time. Your order does not ship until processing is complete. Priority shipping is not expedited processing- it refers only to the shipping method used after your order has been fulfilled. We do not process or ship orders on weekend or holidays. This time frame refers to order processing, not shipping or delivery. We do not guarantee delivery by a specific date (including birthdays or events). We are not responsible for: -Carrier delays -Stolen packages -Incorrect addresses provided by the customer. All sales are final. Thank you for supporting our growing business.

We currently do not offer phone support. All communication is handled through email at support@lakeandprosper.com. Please do not send duplicate messages-we respond to fulfillment related issues only and within 48-72 hours. These issues include damaged items or wrong items sent on our behalf.

No. We do not guarantee delivery by specific dates. Please order early and allow extra time during high-volume periods. Our site will always make customers aware when order volume is higher than normal so you may be aware before ordering.

All sales are final. We do not allow cancellations, changes, or expedited handling once your order has been placed. Size charts are in the description of each item. To place an order on our website you agree to these terms and conditions.

If you received the wrong item, please email support@lakeandprosper.com. Please put WRONG ITEM in the subject line. Include: -Your order number -A photo with the incorrect item. We will quickly correct this issue. Please note: Ordering the wrong size does not constitute receiving the wrong item. Please read the sizing chart.

If you wish to file a dispute, you are welcome to do so through the original platform (PayPal, Wix, etc.). We will submit all documentation required, including proof of fulfillment, tracking, and delivery. Once a dispute is filed, we will no longer respond via email or DM regarding that order-all communication must go through the dispute process. Please note: Filing a dispute does not guarantee a refund if the order was fulfilled in alignment with our posted policies. Customers who file disputes in an effort to not adhere to the terms and conditions agreed to at the time of purchase may be prohibited from making future purchases from Lake+Prosper. This policy is in place to protect our small business from misuse and ensure fairness to all customers.

No. All items are made to order and final sale. We do not offer refunds or exchanges for sizing issues, carrier delays, or change of mind. We do honor exchanges when the shipping our is at the fault of Lake+Prosper.

All shirts/sweatshirts are UNISEX. Unisex fit is equivalent to a women's fitted tee if sized appropriately. Please see the sizing chart below to select the best fit for your gender and size. For an oversize fit on shirts/sweatshirts order your normal size. NOTE: Ladies order a size down for a slim fit. Also, be sure that you are choosing the right size and color when placing your order. We will not make any exchanges or refunds for incorrect sizing or color. Unisex XS = Men’s XS = Women's S Unisex S = Men’s S = Women's M Unisex M = Men’s M = Women's L Unisex L = Men’s L = Women’s XL Unisex XL = Men's XL = Women's XXL

We only respond to emails related to order errors (such as receiving the wrong item.) Tracking updates are sent automatically and are not addressed via email. Sending multiple emails we not result in a faster response.

All sales from Lake+Prosper are final. Because each item is made to order, we do not offer refunds, cancellations, or exchanges due to: -Processing time -Shipping delays -Missed event dates -Incorrect sizing that is not a shipping error -Change of mind We only offer a replacement if you receive the wrong item. We encourage all customers to read of posted policies before purchasing. We are not responsible for misunderstandings due to skipped or overlooked information that is provided at checkout. Our full fulfillment and shipping terms are listed clearly on or website and in your order confirmation. Please note: Filing a dispute does not guarantee a refund if your order was fulfilled according to our posted policies.