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  • How long does it take for me to receive my online order?
    Due to the holidays and high order volume please allow 10-15 business days, not including weekends and holidays to process your order! Your order does not ship until after it processes. If you order on the weekend your order will begin processing on the next business day. We will do our best to ship your order as soon as possible. Feel free to email us at with any questions. Also, when we begin processing your order you will automatically receive a tracking number. We then will drop your order to USPS. USPS has to scan your order in their system before the delivery date is available. WE ARE NOT RESPONSIBLE FOR USPS DELAYS.
  • What are your customer service hours and how can I reach you about my order?
    You may reach us M-F from 9am-5pm via email at or through our chat! Please allow 24 hours for a response. Also, we will not respond to order details via our DM on social media. We want to be sure you get the most efficient information possible.
  • How do I place a custom jewelry order?
    There is a $50 deposit for all custom orders. Upon receipt of your deposit you will receive an email from Lake&Prosper to discuss the specifics of your request. The deposit will be applied to your orders total. Once your request has been confirmed we will begin working on your jewelry at this time your deposit will be non-refundable. When complete you will have a chance to confirm your design and the remaining balance will be due before shipping. NOTE: There are no returns or refunds for custom orders. More questions? Please email us at
  • How do I choose my bracelet size?
    Because our pieces are handmade to order you will need to measure your wrist. You may do this with a tape measure. If you don't have tape measure available, wrap a piece of string around your wrist (right above the wrist bone) and measure the length with a ruler. You may add half an inch to an inch, depending how loose you like your bracelet. We suggest adding an inch to bracelets with charms and half an inch to bracelets without a charm.​
  • I saw a design on your social media but it's not on the site, can I order it?"
    If you saw a piece or set on our social media we may be able to create it again, unless it was a exclusive design and is sold out. Just send us an email at with the picture. Also, if you want a certain piece modified (gemstone changed or charm added) or just want one bracelet out of the set we may be able to assist with that as we
  • Do gemstones really heal?
    We are not medical professionals and we don't resume the responsibility for any diagnosis that you may have. However there are many who believe that gemstones carry many healing and metaphysical properties. This does not mean that those healing properties will work for you or any complications you may have. For medical attention always seek a healthcare professional.
  • My jewelry broke....what do I do?
    We understand that jewelry breaks, it's inevitable. If you have your jewelery for less than 30 days we will do a one time complimentary repair. You the customer will be responsible for the shipping. Any jewelry that is broken after 30 days will have to be replaced at the regular price. Note: Please send the as many as the original material used back with your shipment.
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