Frequently asked questions
How long does it take for me to receive my online order?
For Jewelry-All of our pieces are handcrafted to order. After we receive your online order please allow 3-5 days for crafting (typically sooner). Upon completion you will receive a email confirmation stating your items have shipped.
How do I place a custom jewelry order?
How do I choose my bracelet size?
Because our pieces are handmade to order you will need to measure your wrist. You may do this with a tape measure. If you don't have tape measure available, wrap a piece of string around your wrist (right above the wrist bone) and measure the length with a ruler. You may add half an inch to an inch, depending how loose you like your bracelet. We suggest adding an inch to bracelets with charms and half an inch to bracelets without a charm.
I saw a design on your social media but it's not on the site, can I order it?
If you saw a piece or set on our social media we may be able to create it again, unless it was a exclusive design and is sold out. Just send us an email at email@example.com with the picture. Also, if you want a certain piece modified (gemstone changed or charm added) or just want one bracelet out of the set we may be able to assist with that as we
Do gemstones really heal?
How do I place a custom apparel order?
For all custom apparel orders please email us at firstname.lastname@example.org.
My jewelry broke....what do I do?
We understand that jewelry breaks, it's inevitable. If you have your jewelery for less than 30 days we will do a one time complimentary repair. You the customer will be responsible for the shipping. Any jewelry that is broken after 30 days will have to be replaced at the regular price.