FAQ

Our current processing time is 3-4 weeks. Please note that the priority shipping you chose at checkout is not the processing time, it is how long it will take to receive your order after it ships. Your order does not ship until after it processes. All of our items are made in house to ensure you get the best product. When there are sales and during peak season shipping may be delayed. We will do our best to ship your order as soon as possible. Feel free to email us at lakeandprosper@gmail.com with any questions. ALL SALES ARE FINAL! We understand that some items may be purchased as gifts and for special occasions. Please do not hesitate to reach out to us if you need an order by a specific date. We will do our very best to accommodate you although this is not guaranteed. Also, when we begin processing your order you will automatically receive a tracking number. We then will drop your order to USPS. USPS has to scan your order in their system before the delivery date is available. WE ARE NOT RESPONSIBLE FOR DELAYS ONCE YOUR ORDER HAS BEEN GIVEN TO THE CARRIER. Thank you for supporting our small business.

You may reach us M-F from 9am-5pm via email at lakeandprosper@gmail.com . If you email or call after hours during this time we will reach out to you the next business day. If you contact us on the weekend we will respond the following Monday. Also, we will not respond to order details via our DM on social media. We want to be sure you get the most efficient information possible.

There is a $50 deposit for all custom orders. Upon receipt of your deposit you will receive an email from Lake&Prosper to discuss the specifics of your request. The deposit will be applied to your orders total. Once your request has been confirmed we will begin working on your jewelry at this time your deposit will be non-refundable. When complete you will have a chance to confirm your design and the remaining balance will be due before shipping. NOTE: There are no returns or refunds for custom orders. More questions? Please email us at lakeandprosper@gmail.com

Because our pieces are handmade to order you will need to measure your wrist. You may do this with a tape measure. If you don't have tape measure available, wrap a piece of string around your wrist (right above the wrist bone) and measure the length with a ruler. You may add half an inch to an inch, depending how loose you like your bracelet. We suggest adding an inch to bracelets with charms and half an inch to bracelets without a charm.​

If you saw a piece or set on our social media we may be able to create it again, unless it was a exclusive design and is sold out. Just send us an email at lakeandprosper@gmail.com with the picture. Also, if you want a certain piece modified (gemstone changed or charm added) or just want one bracelet out of the set we may be able to assist with that as we

We are not medical professionals and we don't resume the responsibility for any diagnosis that you may have. However there are many who believe that gemstones carry many healing and metaphysical properties. This does not mean that those healing properties will work for you or any complications you may have. For medical attention always seek a healthcare professional.

We understand that jewelry breaks, it's inevitable. If you have your jewelery for less than 30 days we will do a one time complimentary repair. You the customer will be responsible for the shipping. Any jewelry that is broken after 30 days will have to be replaced at the regular price. Note: Please send the as many as the original material used back with your shipment.

All shirts/sweatshirts are UNISEX. Unisex fit is equivalent to a women's fitted tee if sized appropriately. Please see the sizing chart below to select the best fit for your gender and size. For an oversize fit on shirts/sweatshirts order your normal size. NOTE: Ladies order a size down for a slim fit. Also, be sure that you are choosing the right size and color when placing your order. We will not make any exchanges or refunds for incorrect sizing or color. Unisex XS = Men’s XS = Women's S Unisex S = Men’s S = Women's M Unisex M = Men’s M = Women's L Unisex L = Men’s L = Women’s XL Unisex XL = Men's XL = Women's XXL

Great question! All of our items are unisex. If you are a woman, we suggest you ordering one size down for a more fitted look. For example, a woman's large would be a unisex medium. If you want an oversize look especially in sweatshirts order your normal size. Men can order their normal size.

Thank you for reaching out. We appreciate your business and understand your concern. As stated in our policy, all sales are final because each item is custom made to order on demand. This policy helps us maintain the quality and care put into our merchandise. If there's anything specific, we can assist with regarding your order, please let us know-we're here to help.